Refund policy

Refund Policy

At Luxe Tops, customer satisfaction is our top priority. We are committed to providing quality fashion products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item is defective.
The item arrives damaged.
The wrong item was received.

In these cases, Luxe Tops will cover the return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

Used or worn items.
Items not in their original condition.
Items returned more than 30 days after delivery.
Final sale or clearance items.

Order Cancellation

Orders may be canceled within 24 hours of placement. After this period, orders may have entered processing and may no longer be eligible for cancellation.

If you have any questions regarding this Refund Policy, please contact us:

📧 Email: support@luxetops.com

📞 Phone: +1 (818) 697‑0723

📍 Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

We are committed to providing transparent policies and excellent customer support for every Luxe Tops customer.