FAQ

What products do you sell?

Luxe Tops specializes in stylish and fashionable tops designed to combine comfort, quality, and modern trends.

Where do you ship?

Currently, we ship within the United States only.

How long does shipping take?

Orders are processed within 1–2 business days.

Estimated shipping time is 7–13 business days.

Estimated total delivery time is 8–15 business days, including processing time.

Do you offer free shipping?

Yes. We offer Free Shipping on all orders within the United States.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Can I cancel my order?

Orders may be canceled within 24 hours of placement. After this period, your order may already be in processing and may no longer be eligible for cancellation.

What is your return policy?

We accept returns within 30 days of delivery.

To qualify for a return, items must be unused, unworn, and in their original condition and packaging.

Please visit our Refund Policy page for complete details.

When will I receive my refund?

Once your return is received and approved, refunds are issued to the original payment method.

Please allow up to 10 business days for the refund to appear, depending on your payment provider.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will work with you to resolve the issue promptly.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Is my payment information secure?

Yes. We use trusted and secure payment processing providers to help protect your payment information and ensure a safe shopping experience.

How can I contact customer support?

You can contact our support team using the information below:

📧 Email: support@luxetops.com

📞 Phone: +1 (818) 697‑0723

📍 Address: 8375 Sultana Ave unit 2, Fontana CA 92335, USA

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (EST)

We typically respond to inquiries within 24–48 business hours.